Shipping & Returns
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Where we ship
We ship within Sweden and to other countries. The shipping cost depends on the country, and the cost for your order is shown in the cart once you have chosen a country, and again at checkout before you pay.
- Sverige: Sweden
- Outside Sweden: All other countries
Shipping methods
Sverige: PostNord Ombud Sverige (1-4 working days).
Outside Sweden: PostNord (3-14 working days).
Shipping costs
The shipping cost is a fixed amount for the whole order, so two knives in the same parcel cost the same to ship as one. If the order contains items with different shipping costs, only the highest applies and nothing is added up. Packaging is included. The cost is shown in the cart once you have chosen a country, and again at checkout before you pay.
Customs, duties and taxes
Prices include Swedish VAT of 25 %. For orders to countries outside the EU we do not charge VAT on goods or shipping. Classes always include VAT. Import VAT, customs duties and handling fees charged by your country are not included and are paid by you. We cannot tell you in advance what they will be. Check your country's rules for importing knives before you order: some countries restrict or ban them. A parcel stopped by customs is not a reason for a refund, unless the right of withdrawal applies.
Delivery times
Knives that are in stock are sent within 2-4 working days of payment. Knives made to order and custom work take longer, and the current estimate is shown on the knife's own page - at the moment 2-3 months for custom work.
Tracking and insurance
All parcels are sent with tracking and are insured for the value of the order. You receive the tracking number by email when the parcel has been handed over to the carrier.
Age limit
Knives are sold only to people aged 18 or over. You confirm this at checkout.
Damaged or lost shipments
The parcel is our responsibility until it reaches you. If it arrives damaged, photograph the packaging and the knife before unpacking further, keep all packaging and contact us through the contact page as soon as you can. If the parcel has not arrived within the delivery time, contact us and we will trace it together with the carrier. If a parcel is damaged or lost you get a replacement or your money back. Your statutory right to make a complaint is not limited by this page.
Returns and right of withdrawal
If you live in the EU or the EEA you have the right to withdraw from your purchase within 14 days, without giving a reason. The 14 days start on the day you receive the goods. To withdraw, use Withdraw order or email us before the 14 days have passed. You then have a further 14 days to send the goods back, and we give you the return address.
Unless otherwise agreed, you pay the return shipping. Send the return with tracking and keep the receipt. We refund the whole price and the original standard shipping cost, as a rule within a week of receiving the goods and always within 14 days of receiving your notice. We may wait with the refund until we have received the goods or you have shown that you have sent them. The money goes back to the payment method you used.
For orders to countries outside the EU and the EEA we offer no right of withdrawal beyond what the law of your country gives you and cannot be waived.
Custom-made products
Custom knives, and knives changed to your own specification, are made for you and are not covered by the right of withdrawal. A knife we make to order in a model shown in the shop, without any changes from you, is covered by the right of withdrawal.
Condition of returned goods
You may examine the knife as you would in a shop, but not use it. If it has been handled more than was necessary to establish its nature and function, a deduction may be made from the refund for the reduction in value.
Complaints
If the goods are faulty you can complain within two years of receiving them, and always within two months of discovering the fault. Contact us through the contact page.